Here are some of the most common IT support requests that people within organizations request IT help desk support to solve:

 Problems Logging Into a Device or an Account 1: A lot of people now use different passwords for each of their online accounts and local software applications. However, it’s impossible for users to memorize multiple, complex passwords. Because of this, a common help desk request is, “I’m typing in my password but I can’t get logged in.” When a complex password is manually entered, it’s fairly easy to mistype. Sometimes, the issue may just be a case of the caps lock key being on.

Printing Issues 1: Even though most of us print less than we used to, printing can still be one of the more issue-prone day-to-day computer activities. A common IT support request is, “I’ve tried to print a document several times, but nothing is coming out of the printer.”

Inability to Access Shared Files 1: With an increasingly collaborative work environment, there is more file-sharing than ever. Whether files are on a local server or a cloud drive, a common report is, “I can’t get to our company’s shared folders.”

Missing or Deleted Files 1: This is a common issue that can be caused by a variety of factors, including accidental deletion, hardware failure, or malware.

Challenges With Online Meeting Services 1: With the rise of remote work, online meeting services like Zoom and Microsoft Teams have become essential tools for many businesses. However, they can be a source of frustration when they don’t work as expected.

Slow Internet Connection 1: Slow internet speeds can be a major productivity killer. If you’re experiencing slow internet speeds, there are a few things you can try to speed things up, such as resetting your router or modem, clearing your browser cache, or upgrading your internet plan.

Wireless Connection Problems 1: Wireless connection problems can be caused by a variety of factors, including interference from other devices, outdated drivers, or a weak signal.

A Suspected Computer Virus 1: If you suspect that your computer has been infected with a virus, it’s important to take action right away. Some common signs of a virus infection include slow performance, pop-up ads, and strange error messages.

Software Installation Issues 2: This is a common issue that can be caused by a variety of factors, including compatibility issues, insufficient disk space, or corrupted installation files.

Hardware Failure 2: Hardware failure can be caused by a variety of factors, including wear and tear, power surges, or manufacturing defects.