GoldeN Rules- 13

 

Simplify IT concepts for non-technical users.

 

While IT professionals are familiar with terms like botnets, DDoS attacks, drive-by downloads, and spear phishing campaigns, many users may not be. It's crucial to make things easy to understand.

 

Think of it this way: imagine explaining complex ideas to a 5-year-old. That's the approach we should take when explaining cyber security to non-technical folks. We want to break it down into simple terms that anyone can grasp.

 

If you or your users need a handy reference, I recommend checking out this glossary of cyber security terms on TechAdvisory.com. It can be a great resource for understanding the jargon and making the topic more approachable.

Why it matters:

1. Reduces confusion: Users understand what to do and why.

2. Improves compliance: Easier for users to follow security or IT policies.

3. Boosts productivity: Less time wasted explaining or troubleshooting misunderstandings.

4. Enhances support efficiency: Fewer back-and-forth questions for IT staff.

5. Builds trust: Users feel confident interacting with IT systems.

Key Practices:

• Avoid jargon or acronyms; use simple, everyday words.

• Use analogies or examples to explain complex concepts.

• Provide step-by-step instructions with screenshots or visuals.

• Confirm understanding by asking users to repeat steps in their own words.

• Keep documentation concise and visually clear.